Labvolution Privacy Policy
Our contact details
Name: Labvolution Limited
Address: 2 Watson Court, Hedge End, Southampton SO30 0AQ
E-mail: info@labvolution.com
Our ICO registration number: A8763607
The type of personal data we collect
We currently collect and process the following personal data:
- Personal identifiers, contacts and characteristics. This includes: names, titles, addresses, contact details (telephone and email). Our legal basis for processing this personal data is for the performance of a contract between Labvolution and its clients.
- User information. This includes information about your use of the Labvolution website, Labvolution YouTube channel, Labvolution LinkedIn account or other social or professional networking sites or channels through which we interact with our clients and potential clients. Our legal basis for processing this personal data is the legitimate interest we have in maintaining and administering our website and other online services.
- Technical data. This includes IP addresses, length of time spent on the Labvolution website, page views and other analytics and information relating to your access to and use of the Labvolution website. Our legal basis for processing this personal data is the legitimate interest we have in administering our website properly and growing our business.
- Marketing data. This includes your preferences for receiving marketing information from us and your communication preferences. We process this data to deliver relevant materials, information, events, content or advertisements to you. Our legal basis for processing this personal data is either that you have consented, or that we are pursuing our legitimate interest of growing our business and marketing our company to existing and potential clients.
We do not collect or process any special category data, nor do we carry out any automated decision-making or profiling.
How we receive personal data and why we have it
Most of the personal data we process is provided to us directly by our clients, either by filling in a form, or sending us an email, or phoning us, or attending one of our events or seminars. Our clients provide this personal data to us so that we can provide one of more of Labvolution’s services to our clients and prospective clients.
Services include:
- Legal support
- Compliance advice
- Strategic business guidance
- Project management
- Software development
- Software consulting
We may also collect personal data automatically when you use the Labvolution website in the form of cookies or similar technology. Please see our Cookie Policy below for more information.
Our clients may also share with us personal data relating to their own customers, consumers or users in order for us to provide Labvolution’s services to our clients. Where this happens, we act as a data processor and not a data controller. Our clients are the data controller for this personal data.
We may share personal data – that we have collected directly, or that has been shared with us by clients – with any employees or directors of Labvolution, or any sub-contractors engaged by Labvolution to support delivery of its services to clients. Any sub-contractors engaged by Labvolution are required to comply with all applicable data protection legislation as it relates to processors and/or sub-processors.
Under the UK GDPR (which is the UK’s implementation of the EU General Data Protection Regulation into national law), the lawful bases we rely on for processing personal data are:
- Your consent. You are able to withdraw your consent at any time. You can do this by contacting info@labvolution.com; or
- We have a contractual obligation to process your personal data; or
- We have a legitimate interest in doing so.
Marketing communications
We do not market our services to individual consumers. Labvolution only offers its services to other companies (though some of our clients and potential clients may be considered individual consumers under the Privacy and Electronic Communications Regulations (PECR)).
We may send you marketing communications if:
- you have previously engaged Labvolution to provide you with one or more of its services;
- you have provided us with your personal data in order to attend events, seminars, webinars or access other similar content that we have developed;
- you have asked (via our website, email, phone or a social media platform) for information about our services; or
- you have specifically agreed to receive marketing communications
and in any of these cases, you have chosen not to opt-out of receiving such communications.
You can opt out of receiving marketing emails from us at any time by emailing info@labvolution.com. If you opt out of receiving marketing communications, this opt-out does not apply to personal data we process under other lawful bases.
We will not share your personal data with any third party for their own marketing purposes.
How we store your personal data
Your information is securely stored in locked premises (if physical files or information), or on local network and cloud-based storage, on laptops and PCs and on our email servers (for information stored electronically). All electronic storage locations are password protected and/or encrypted.
We will only retain your personal data for as long as necessary to fulfil the purposes which we have collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, age, accuracy and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
We keep personal data that we have collected directly from our clients for two (2) years, unless we are required by law to retain the data for longer periods. For example, in order to comply with financial reporting, tax and social security obligations, we retain information relating to contracts, services we deliver and payments we receive from clients for 6 years.
We keep personal data that has been shared with us by our clients for the time periods specified in our contractual arrangements with those clients, or for one (1) year if there is no time period specified.
In some circumstances you can ask us to delete your personal data and we recommend you read the section relating to your data protection rights for further information.
We dispose of your personal data using secure methods such as physical or electronic shredding.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@labvolution.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@labvolution.com.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Labvolution Cookie Policy
Introduction
To understand how and when we use cookies, we recommend that you take the time to read this cookie policy. This cookie policy provides detailed information about how and when we use cookies.
Any references to “we”, “us” or “our” is a reference to Labvolution Limited.
What is a cookie?
A cookie is a small text file of letters and numbers that stored on either your browser or the hard drive of your computer or mobile device. Cookies enable a website provider to recognise you, either for the duration of your visit or for repeat visits, remember your preferences and to give you a personalised experience in line with your preferred cookie settings.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
Cookies cannot harm your computer.
Does the Labvolution website use cookies?
Yes. We use cookies to help provide you with the best experience on our website, including tracking site usage and trends, to improve the quality of our service and to customise your experience. Any browser visiting our website will receive cookies from us.
Our Cookies
Our cookies don’t store information such as your name or address: they simply hold a ‘key’ that, once you’re signed in, is associated with this information.
The cookies we use are listed here:
| Cookie Name | Expires | Explanation |
| WordPress_test_cookie | At the end of the user’s session | Used to check if cookies are enabled on the user’s browser to provide appropriate user experience |
| _ga | 2 years | Used to distinguish users |
| _gid | 24 hours | Used to throttle request rate |
| AMP_TOKEN | 30 seconds to 1 year | Contains a token that can be used to retrieve as user ID from AMP Client ID service |
| _gac_<property-id> | 90 days | Contains campaign related information for the user |
| tk_tc | At the end of the user’s session | Used to store user’s usage history |
| tk_qs | 30 minutes | Used to store statistics |
Cookies used for advertising purposes
Cookies help us serve relevant adverts to you more effectively. They also help us provide aggregated auditing, research, and reporting for advertisers, understand and improve our service, and know when content has been shown to you.
If one of our cookies on your device identifies you, your usage (for example, your browsing behaviour) and log data (such as your IP address), may be associated by us with your account. We may also use aggregate data from third parties and data from your profile and website activity.
Unless you clear these cookies from your browser, we may use this information to:
- provide more relevant, interest-based advertising
- provide aggregate reports of ads activity to advertisers and websites hosting the ads
- help website and app owners understand how visitors engage with their sites or apps
- detect and defend against fraud and other risks to protect users and partners
- improve our products
Third party embedded content
If you visit a web page that contains embedded content, you may also be sent cookies from these websites. Buttons that allow the social sharing of content, e.g. YouTube or LinkedIn, often send cookies too.
We use the following third party embedded content on our website:
- LinkedIn (http://www.linkedin.com/static?key=privacy_policy)
- YouTube (https://www.google.com/policies/privacy)
- WebToffee (https://www.webtoffee.com/privacy-policy)
We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Restriction or removal of cookies
If you would prefer to restrict, block or delete cookies that we use on our website, you can use your browser settings to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
If you decide to use our website without changing your browser settings, then you will be asked to consent to the use of non-necessary cookies. You can change your consent at any time here: Manage consent which will bring up the cookie consent banner. Please note that where cookies might be disabled, either on your computer or other device, or because you have declined consent to cookies, this may negatively affect your experience when using our website.
More information
If you would like to learn more about cookies in general and how to manage them, please visit https://www.aboutcookies.org/. Please note this is an external website and we are not responsible for its content.
Last updated: 29 November 2020